Follow Up Actions on Dispatch Questions

Last updated: October 2, 2026

Automate Workflow Creation with Answer-Triggered Actions

Eliminate manual handoffs and streamline line operations. By configuring automated follow-up actions directly within your dispatch questions, system-driven workflows take over the moment a dispatch question is answered, removing reliance on manual follow-up across quality, safety, maintenance, and production processes.

Key Benefits

  • Instant Escalation & Response: Automatically launch secondary dispatches the moment a key answer is logged, ensuring issues are addressed immediately without manual delays.

  • Reduced Cognitive Load: Eliminate repetitive administrative steps and decision fatigue for operators by automating follow-up creation.

  • Complete Traceability: Every automated dispatch remains parent-linked to its originating event, providing a clear audit trail and simplified reporting across departments.

  • Standardized Operational Protocols: Ensure consistent execution for safety checks, quality containment, equipment checks, and yield management across every shift and plant location.

How It Works

  1. First, you'll need Dispatch Questions configured for your site. https://support.leading2lean.com/articles/8941483513-setup-dispatch-questions?lang=en

  2. Define Answer Choices & Follow-up Actions (Multiple Choice)

    If you select Multiple choice, set up your answer options:

    • Choice: Enter the response options (e.g., Y, N). Click + ADD CHOICE to add more options.

    • Follow-up Dispatch Type: Select a dispatch type (e.g., 5S - 5S) if a specific answer should automatically trigger a new dispatch upon saving.

    • Trade: Assign a trade to handle the follow-up dispatch.

      • Note: If left blank, it uses the dispatch type's default trade (or site default).

    • Location: Specify where the launched dispatch should go.

      • Note: Fields left as Inherited will copy values from the launching dispatch.

Frequently Asked Questions

Q: How are the primary and follow-up dispatches linked?

A: Follow-up dispatches created via question responses automatically attach to the originating parent dispatch for cross-departmental visibility and complete reporting context.

Q: Who receives notifications when an automated dispatch is triggered?

A: Notifications follow your plant's standard dispatch routing rules based on the category, location, and line rules established in the question's configuration.