📕 Setup - Resource Rates

Last updated: September 23, 2026

Overview

Resource Rates can be used to track and measure labor cost. Resource Rates are associated with Resources via the User Edit screen.

Note: Labor cost totals will be displayed on the main dispatch screen during the job.

Prerequisites & Preparation

  • Required Permissions: Resource Manager or Administrator

Step-by-Step Configuration

  1. Navigate to the Menu: Go to Setup > Resource Rates.

  2. Initiate Creation: Click Add New in the upper right corner of the Resource Rates bar.

  3. Enter Details:

    • Labor Rate Description/Name: Enter a name for the rate.

    • Rate (Hourly): Enter the hourly rate.

      • Note: This is typically the fully burdened rate for the pay scale.

  4. Define Attributes: N/A

  5. Save & Finalize: Click Save.

Troubleshooting: Labor Costs Not Displaying on a Dispatch

If you aren't able to see labor costs associated with a Dispatch, make sure the Resource or Technician who was dispatched has a Resource Rate associated with their User Profile. This setting is only available to L2L Administrators.

Steps to check/fix:

  1. Navigate to the User: Go to Setup > Users, then locate the Resource (e.g., "Joe" or "Joan Doe").

  2. Open the Profile: Click on the username to open the Edit User page.

  3. Locate the Field: Find the dropdown labeled Resource Rate.

  4. Assign the Rate: Select the option that corresponds to this Resource or Technician.