📕 Setup - Dispatch Status

Overview

Dispatch Statuses are used to track the status/state of an event (e.g., wait time, idle time, waiting parts time). The system includes predefined statuses that trigger automatically based on conditions; these can be renamed if needed by clicking on the status and editing it from the edit screen.

System Statuses:

• New – Waiting: Triggered when an event is reported. Stays in this status until a resource is dispatched to the event.

• Work In Progress: Triggered when resource(s) are actively dispatched to the event.

• Idle: Triggered when no resources are actively dispatched to the event after it was initially in Work In Progress status.

  • Note: Idle time and New time together equal the total time the event was left unattended.

• Machine Up: Triggered once the event is completed but not yet closed out.

Prerequisites & Preparation

• Required Permissions: System Manager or Administrator

Step-by-Step Configuration

1. Navigate to the Menu: Go to Setup > Dispatch Status.

2. Initiate Creation: Click Add New in the upper right corner of the Dispatch Status bar.

3. Enter Details:

   • Status Description: Enter a description for the status.

4. Define Attributes:

   • Dot Indicator Color: Select a color for the status indicator.

5. Save & Finalize: Click Save.

Note: Custom Statuses are not automatically triggered — they must be manually set from the Dispatch Update screen when conditions are met. Once created, custom statuses must also be manually defined as system statuses if needed.