WhatsApp Notifications

Last updated: June 19, 2026

 

What?

You can now receive notifications on your WhatsApp account!

How?

L2L Support can enable WhatsApp notifications for your Site.

  • Once enabled, You or an Admin can add your WhatsApp phone number to your user profile. 
    • Users can do so by clicking on their username in the upper left and selecting 'User Settings'. Then enter your phone number. Admins can do so by going to Setup > Users and entering the phone number there.

 

  • Be sure to save.
  • Now, if you have Notifications set up already, an Admin can go to that Notification and choose 'WhatsApp', otherwise set up a new Notification by following the steps in this article Notifications.

  • You'll now receive a Notification in WhatsApp.

     

 

If notifications stop working, here are some Top Troubleshooting Steps:

  • Enable System Notifications: Go to your phone’s Settings > Apps/Notifications > WhatsApp and verify notifications are allowed.
  • Check In-App Settings: Open WhatsApp, go to Settings > Notifications and ensure alerts are enabled for messages and groups.
  • Disable Battery Saver/Do Not Disturb: These modes stop background data, causing delayed notifications.
  • Reset Notification Settings: Within WhatsApp settings, select "Reset notification settings" to fix potential bugs.
  • Reinstall WhatsApp: If other steps fail, uninstall, restart your phone, and reinstall WhatsApp (ensure you back up your data first). 

For Android Users:

  • Clear the cache in your device's settings to resolve temporary bugs.
  • Ensure "Background data" is enabled for WhatsApp to receive messages. 

For iPhone (iOS) Users:

  • Background App Refresh: Turn this on in Settings > General.
  • Restart/Reinstall: A forced restart or reinstall often fixes notifications that only appear after opening the app.
  • Log Out of WhatsApp Web: Sessions on a computer can steal notifications.