How to fix different problems that can appear when accessing your Platform CMS (editor)
There can be multiple reasons why you can't sign in to your Platform CMS.
Go through each of the following steps to ensure your sign in:
-
- Make sure you're using the right link
- Clear your Cache and Cookies
- Reset your password
Make sure you're using the right link
Each organization has one Platform CMS to create Instructions and one or multiple Workspaces to view Instructions that are published there.
Your Platform CMS URL should include:
http://[your organization name].swipeguide.com/admin
- The Organization name generally reflects the name of your Organization but could also be an abbreviation or something else
- All Platform CMS URLs finishes by: .../admin
Example of a Platform CMS link: https://app.swipeguide.com/admin
Note: Ask an Admin if you are not sure if you have the right details.
Clear your Cache and Cookies
The cookies stored in your browser can block you from logging into your Platform, hence removing your Browser Cookies can be the solution for your login issue.
Here is an instruction for how to clear cookies from different types of browsers: https://support.leading2lean.com/hc/en-us/articles/360027273951-Clearing-Cookies-Cache-in-your-Browser
Note: Try also using a different browser. We generally recommend using SwipeGuide with Chrome for the best experience.
Reset your password
-
Click "FORGOT PASSWORD?" in the Login
page
- Note: Trying a wrong password multiple times can block your account for security reasons.
2. Enter your email address. You will receive an email from no-reply@swipeguide.com with the reset password instructions.
3. Go to you email inbox and click "Reset your password" button to be redirected to a web page where you can reset your password
4. Enter a new password twice & confirm
5. Try to log in again
- Wait a bit longer. Your email provider may take a bit longer to deliver or display your new emails
- Check other folders in your email account. Especially the junk/advertising folders. Your email could have mistakenly landed there.
- Check with your local IT if there's no email filtering in place.
- Contact your Admin & ask them to confirm the email address used to create your user profile. Your account may be registered under a different email address than the one you are trying to use.
Otherwise, please contact support@swipeguide.com, including the steps followed and a screenshot of any error message you might receive.