User Roles & Permissions Overview
This article outlines the capabilities associated with each user role in the platform: Viewer, Editor, Admin, and Platform Admin.
Viewer Permissions
Guides
Overview: View guides in my workspaces.
Authentication
Sign in: Sign in to the Viewer platform.
Editor Permissions
Settings
Checklist Alerts: Assign checklist alert recipients on a checklist in the editor.
User Management
Teams: View team settings and view my team(s).
Users: View user settings and users in my team(s).
Analytics & Results
Checklist Results: View and export checklist results for guides belonging to my team.
Analytics: View adoption and usage analytics.
Guides
Overview:
View guides in my team(s) and workspaces.
Create guides in my team(s).
Edit guides assigned to me or owned by my team(s).
Archive my guide or any guide in my team(s).
Publish my guide or any guide from my team(s) to accessible workspace(s).
Reassign my guides in any team(s).
Copy my guide or any guide in my team(s), including those published to the main workspace.
Preview a guide from CMS on the main workspace (if the team is connected to the workspace).
View activity logs, feedback, and guide details.
Translate guides and manage localizations.
Share guides and export to PDF.
Request/cancel/reject/approve guide approval (when approval is on).
Change reminder dates when publishing guides (if the reminder cycle is on).
Signoff: Apply any active signoff to instructions/guides.
Tags: Create tags.
Authentication
Sign in: Sign in to the CMS and Viewer platforms.
Admin Permissions
Settings
Checklist Alerts: Assign checklist alert recipients on a checklist in the editor.
Workspaces:
View workspace settings and edit workspaces.
Select a workspace theme.
Preview workspace in a separate tab.
Assign the management team and view connected team(s) to the workspace.
Themes:
Can view theme settings
Create a new theme and edit a theme (name, owner, platform logo, app icon, colors, font)
Edit step note icons (default and custom)
Create a theme for workspace(s)
Set the theme to the workspace(s) my team is managing
Edit my theme (font, colors, logos, icons for Customized Step Notes)
User Management
Teams:
Can view team settings and my team(s)
Edit team(s) I am managing
Add users to the team(s) I am managing
Set user role
Switch on guide approval for a team (parallel and sequential)
Select approvers for a team (parallel or sequential guide approval on)
Change the order of approvers from the team(s) I am managing (sequential guide approval on)
Remove user from team(s) I am managing
Select who should receive guide-related email notifications
Set a reminder cycle for guide review (guide approval on)
Connect team(s) to the workspace I manage
Remove team(s) from the workspace I manage
Users:
View user settings and users in my team(s).
Edit user in team(s) I am managing (name, email)
Add user to team(s) I am managing
Assign a role to user(s)
Assign Assessors
Analytics & Results
Checklist Results: View and export checklist results for guides in my team.
Signoff Results:
View and export results for guides in my team.
View/export all sign-off results submitted on managed workspaces.
Analytics: View adoption and usage analytics.
Guides
Overview: Same capabilities as Editor, with additional permission to:
Reassign guides from any team(s).
Signoff: Create, edit, duplicate, activate/deactivate, and apply any active signoff to an instruction/guide.
Tags: Create tags.
Authentication
Sign in: Sign in to the CMS and Viewer platforms.
Assessor Permissions
Responsible for skills assessments/validation.
What Assessors can do:
- Create and manage Skills, Learning Activities, Skill Profiles, and Job Titles
- Be assigned to Skill Profiles to evaluate team members' skill levels
- Receive email notifications when users request skill assessments (with the option to opt out)
Key details:
- Assessors can be assigned to one or more Skill Profiles and can update skill levels for the skill profiles they are assigned to.
- Assessors cannot assess their own skills
- Multiple Assessors can be assigned to a single Skill Profile — only one approval is needed per assessment
- Platform Admins can grant or revoke the Assessor permission at any time; revoking cleanly removes all Skill Profile assignments while preserving historical data
- The Assessor role can be held alongside the Team Admin role
Platform Admin Permissions
Settings
Platform:
• View platform settings
• Configure sign-in options to access the CMS platform
• Select roles for tag creation
• Turn on/off auto-removal for downloaded guides
• Set the auto-removal timeframe for downloaded guides
• Turn on/off step note name in guides
• Add new, edit, and disable/enable custom step note (icon, name and translation)Checklist Alerts:
Configure platform-wide recipients (Microsoft Teams, Webhook).
Assign checklist alert recipient on a checklist in the editor
Workspaces:
• Can view workspace settings
• Create new workspace (name and URL)
• Define password for workspace
• Configure sign-in options to access Workspaces (default and all)
• Select workspace theme, workspace management team, and workspace default team when adding new user(s)
• Delete and edit workspaces
• View and Remove team(s) connected to the workspace,
• Preview workspace in separate tab
• Assign management team to workspace(s)
Themes:
• Can view theme settings
• Create new theme (name, owner, platform logo, app icon, colors, font)
• Edit theme (name, owner, platform logo, app icon, colors, font)
• Edit step note icons (default and custom)
• Create theme for workspace(s)
• Set theme to workspace(s) my team is managing
• Set theme to any workspace(s)
• Edit any theme
• Edit my theme (font, colors, logos, icons for Customized Step Notes)
User Management
Teams:
• Can view team settings
• View any team(s)
• View my team(s)
• Archive team
• Create new team (team name)
• Edit team (team name)
• Edit team I am managing
• Add users to any team(s)
• Add users to team(s) I am managing
• Set user role
• Switch on guide approval for a team (parallel and sequential)
• Select approvers for a team (parallel or sequential guide approval on)
• Change order of approvers for any team(s) (sequential guide approval on)
• Change order of approvers from team(s) I am managing (sequential guide approval on)
• Remove user from team(s) I am managing
• Remove user from any team(s)
• Select who should receive guide related email notifications
• Set reminder cycle for guide review (guide approval on)
• Connect team(s) to new workspace
• Connect team(s) to workspace I manage
• Remove team(s) from the workspace
• Remove team(s) from the workspace I manage
Users:
• Can view user settings
• View any user(s)
• View user(s) in my team(s)
• Deactivate user
• Delete user
• Create user (name, password, email)
• Set user as Platform Admin
• Edit users in any team(s) (name, email)
• Edit user in team(s) I am managing (name, email)
• Add user to team(s)
• Add user to team(s) I am managing
• Assign role to user
Analytics & Results
Checklist Results: View and export all results.
Signoff Results:
• Can see and export all signoff results
• See and export signoff results for guides belonging to my team
• See and export all signoff results that were submitted on workspace that I manageAnalytics: View all adoption and usage analytics.
Guides
Overview: All permissions across all guides, teams, and workspaces.
Signoff: Full access to signoff creation, management, and application.
Tags: Create, edit, translate tags, and create badges.
Authentication
Sign in: Sign in to CMS and Viewer platforms.
Need Help?
If you need help determining your permissions or accessing certain features, contact your team admin or platform administrator.