How to Set Up IP Address Access Restrictions

There are a variety of reasons why you might need to restrict access to DISPATCH. This guide will walk through the different options so you can set up access accurately.

Creating a new IP Access Rule

1. Log in as an administrator who has access to the IT Manager security setting.
2. Go to the Setup screen, and open the "IP Access Restrictions" page.
3. Click "Add New."
4. Select the Site for which the rules will apply.
5. Configure your rule (see below for details for each option) and click "Save." You will be taken back to the IP Access Rules screen.
6. When you are finished adding all of your IP Access rules, click "Publish Rules" from the main "IP Access Rules" screen. It may take up to 5 minutes for the rules to take effect.

Rule Action option

Allow
Grants access to all users who log in from an IP address that matches the IP address pattern, and denies access to all others.

Deny
Denies access to all users who log in from an IP address that matches the IP address pattern, and allows all others. 

It is not necessary to create an "Allow" rule and a "Deny" rule for the same group of users. If an Allow rule is defined, all other users not within the defined group will be denied; If a Deny rule is defined, all other users with the defined 'Deny' group will be denied. 

Rule Type option

By Group
The IP Access rule will only apply to users of the selected group. This rule works with all built-in user groups and all customer-defined user groups. Only one group can be selected, so you must create a separate rule for each user group.

By User
The IP Access rule will only apply to a single user that you specify.

Source Type option

CIDR* Address List
Choose this option if you are writing a rule for a single IP address or an IP address block. Here are a few examples of a CIDR address pattern:

Address Range

Use this rule if you have a very specific set of sequential IP addresses. This is an exclusive list, not an inclusive list, so the pattern will not pass the two IP addresses in the rule. For example, if you want to create a rule for IP addresses that start with 12.34.56.78 and end with 12.34.56.90, you would use the source range of 12.34.56.77 - 12.34.56.91

Helpful Hints

• You may need to clear your browser cache after updating IP Access rules. Generally closing the browser and re-opening will do the trick.
• You can add multiple CIDR Address patterns in a single rule. 

CIDR: Classless Inter-Domain Routing. A set of Internet protocol (IP) standards that is used to create unique identifiers for networks and individual devices. The IP addresses allow particular information packets to be sent to specific computers.