How to fix different problems that can appear when accessing your Workspace
There can be multiple reasons why you can't sign in to your Platform Workspace.
Go through each of the following steps to ensure your sign-in:
- Make sure you're using the right Workspace link
- Clear your Cache and Cookies
- Resetting your password
1. Make sure you're using the right Workspace link
Each organization can have one or multiple Workspaces that are accessed by different users to view the Instructions that are published there.
Your Workspace URL should include:
http://[the workspace name]-[the organization name].swipeguide.com/
- The Workspace name generally reflects your location or factory name but could also be something else
- The Organization name generally reflects the name of your Organization but could also be an abbreviation or something else
Note: Ask your Admin if you are not sure of the details
Example 1
Support Workspace
https://support-app.swipeguide.com/
Example 2
Consumer Workspace
https://consumer-app.swipeguide.com/
2. Clear your Cache and Cookies
The cookies stored in your browser can block you from logging into your Platform, hence removing your Browser Cookies can be the solution for your login issue.
Here is an instruction for how to clear cookies from different types of browsers: https://www.contentstack.com/docs/developers/how-to-guides/clear-caches-and-cookies-in-different-browsers/
Note: Try also using a different browser. We generally recommend using SwipeGuide with Chrome for the best experience.
3. Resetting your password
1. Click "Forgot your password?" on the Sign in page
Note: Entering multiple times the wrong password can block your account for security reasons.
2. Enter your email address. You will receive an email from no-reply@swipeguide.com with the reset password instructions
3. Go to you email inbox and click "Reset your password" button to be redirected to a web page where you can reset your password
4. Enter a new password twice & confirm
5. Try to log in again
Didn’t receive an email after requesting a new password?
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Wait a bit longer. Your email provider may take a bit longer to deliver or display your new emails
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Check other folders in your email account. Especially the junk/advertising folders. Your email could have mistakenly landed there.
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Check with your local IT if there's no email filtering in place.
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Contact your Admin & ask them to confirm the email address used to create your user profile. Your account may be registered under a different email address than the one you are trying to use.
Otherwise, please contact support@swipeguide.com including the steps followed and a screenshot of any error message you might receive.