How to Clear or Reset Default Unit of Measure (UOM) for Products

Last updated: October 14, 2026

The default Unit of Measure (UOM) assigned to a product cannot be changed or cleared directly by users through the platform interface. This must be handled by the support team on your behalf. This article explains how to submit a request and what to expect.

How to Submit a UOM Clearing Request

To have default UOMs cleared from products, contact support and provide the following information:

  • A list of product codes that need their default UOM cleared. You can provide this as a spreadsheet or product import template.

  • The plant or site where the products are located.

Important: UOMs can only be cleared on a per-product basis — they cannot be cleared by area or department alone. Always provide a specific list of product codes.

Tips for Large Requests

If you need UOMs cleared for a large number of products (e.g., hundreds of items), be aware that:

  • Large-scale UOM clearing requires developer involvement and may take additional time to complete.

  • It is recommended to schedule these requests in advance with the support team, especially if you have time-sensitive follow-up tasks (such as uploading new templates or updating line cycle times).

  • Providing a focused list of only the products that need changes (rather than your entire product catalog) will help the team process your request more efficiently.

Updating UOM Values After Clearing

Once the default UOM has been cleared, you can upload a product import template to set the new default UOM values. If you need assistance with the product import, you can submit the template to support and they can perform the import on your behalf.

What to Expect

  • For small lists (a handful of products), clearing is typically completed quickly — often the same day.

  • For larger lists, the process may take one or more business days depending on team availability.

  • Support will notify you when the UOMs have been cleared so you can proceed with any follow-up uploads.

Need Help?

Contact our support team with your product list and site information to get started. We recommend scheduling larger requests ahead of time to ensure timely completion.