At L2L, we are constantly looking for ways to improve how we support and collaborate with you!
To provide a more seamless experience, we are moving our support operations from Zendesk to Pylon.
The change will take effect on June 22, 2026.
What do you need to do?
Nothing! In the coming days, we'll be updating all of the links in Dispatch to make sure they lead you to the right destination, along with embedding a chat widget for your convenience.
What's New in Pylon?
- In App Chat & Ticketing: You can now start a conversation or submit a formal ticket directly within L2L.
- Microsoft Teams & Slack integration: Reach our team and manage requests without leaving your preferred workspace. Contact support to get this set up.
- Customer Portal: Track open tickets, review past resolutions, and manage requests across your organization. If you previously had visibility into all tickets for your company, we will likely need to reset those permissions in Pylon. Reach out to Support for us to enable that for you.
- Email & Web Form: These will remain available for general inquiries, technical questions, and bug reports.
- Knowledgebase: Home of the support site articles. You'll also find convenient links to ticket forms, the portal, and our changelog. Articles can also be searched in app by using the chat widget!
Changelog Updates
Our Changelog is moving from Zendesk Community to Confluence for more detailed release notes and documentation.
Please note that the option to follow or subscribe to the changelog won't be available on the new platform.