Recovery and continuity in the case of a disaster or other major business event is critical to our customer's success as well as the company's longevity. Having an up-to-date plan with regular reviews should be a normal periodic business activity. Staying close to these 3 pillars upon which our business is built, should allow us to weather any foreseeable storm.
- Employees: If possible hire the best employees across the country and develop a culture of self-motivation, remote telecommuting, online collaboration, and cross training.
- Operating Infrastructure: Data center environments must be scale-able across geographical regions with redirection, load balancing, data replication and rapid deployment capabilities at its core.
- Finances: Conservative planning will enable us to set aside the financial resources to overcome any reasonable obstacles as the need arises.
- We must have people ready to work outside of the event radius. Being distributed solves this need.
- Employees must be trained and have access to the Disaster Recovery and Business Continuity Plan to run the business.
- A clear chain of command will help the remaining team to get organized and execute this plan.
- Operating Infrastructure:
- The company needs an online knowledge base(s) for redundant storage of company instructions.
- The production systems need to be automated to run without employee intervention.
- The production environment need to be located in multiple geographic regions.
- Server images, database backups, and application templates need to be locally available in each data center and periodically updated.
- Operating instructions need to be clear and easy to follow to non-technical employee to operate the business and for technical employees to recover and continue to deliver the service.
- Financial records should be available online.
- Financial accounts should be held with a national chain with online account tools.
- Multiple employees should have access to the above records.
- Clear instructions for standard financial processes need to be in the company knowledge bases.