Installation

iOS: Install from the iOS App Store or iTunes. You can also just search for "L2L Mobile" in the App Store.

Android: Install from the Google Play Store on your device. You can also search for "L2L Mobile" in the Google Play store. If you do not have access to the Google Play Store you can install the L2L Mobile App from the Amazon App Store in your country.

If you are unable to install the L2L Mobile app from an App Store in your region you can install it manually. Note: Amazon.cn is currently not accepting any new app submissions, so you will need to install the app manually.

Manual Installation:

1. Enable installation of apps from other sources
   
   This setting is found in Settings > Security > Device Administration > Unknown Sources. This setting must be enabled to allow installation of apps from sources other than the Play Store.

2. Download the L2L Mobile APK to the mobile device.

3. Open the downloaded file, and follow the prompts to install.

Supported Devices

We recommend that you always keep your devices up-to-date with the latest iOS and Android updates, including security updates. This ensures compatibility with L2L Mobile, better optimization, and will help keep your device secure.

If you are unable to install the L2L Mobile app from an App Store in your region you can install it manually. Note: Amazon.cn is currently not accepting any new app submissions, so you will need to install the app manually.

App Setup

When you first launch the app, you will be prompted to add an account. Just enter your server name, and when prompted, log in like you normally would. If your server name is "acme.leading2lean.com", then you would enter "acme," like this:

Configuration

In order to receive notifications in the L2L Mobile App, check the "Deliver to Mobile Devices" box in each notification configuration:

Each user should also ensure the "Enable Notifications for Mobile Devices" is checked in their User Settings page. This setting is enabled by default.

Multiple Users on One Device

Using the L2L Mobile App on a shared iOS device is much like using a shared computer. Each user will log on at the beginning of their session, and log off at the end. Here's how:

IOS

To log on:

1. Click "Settings" icon

2. Click the "+" icon

3. Enter your site name, username, and password, then click "Done"

To log off:

1. Click "Settings" icon

2. Select the correct site

3. Click "Delete Account"

Android

You can log on and log off the Android L2L Mobile App like you can on the iOS version. Alternatively, some Android devices allow you to configure multiple users on the device. After it is configured, a user will log on to their profile at the beginning of the shift, and log off at the end of the shift.

Troubleshooting

Receiving Duplicate Notifications

If you are receiving duplicate notifications, this is often caused by one of the following:

• A user is subscribed to notifications through both the mobile app and a browser (Home Screen shortcut), resulting in two deliveries per notification.

• A user appears in multiple notification groups that trigger for the same dispatch event.

• Multiple users have previously logged in and enabled notifications on a shared device — each user's subscription remains active on that device.

To resolve duplicate notifications, choose one notification method (either the mobile app or the browser shortcut) and remove the other. You can also review the Notification History Report to see exactly how many notifications were sent and to which users.

Notification Sounds Not Playing on iOS

If notifications are arriving but no sound plays on an iOS device:

• Go to Settings > Notifications > L2L Mobile and confirm Sounds is enabled.

• Make sure the device is not in Silent Mode and that the volume is turned up.

• Make sure Do Not Disturb is turned off.

• Keep in mind that test notifications do not produce a sound on iOS. Sounds will play for actual dispatch notifications if settings are correct.

I can't find the L2L Mobile app for my device.

The L2L Mobile app must be installed from one of the supported app stores. The app stores that are currently supported are Apple App Store for iOS, Google Play Store for Android. If your device did not come with one of these app stores, it is incompatible with L2L Mobile.

I can't add my user account in the L2L Mobile app.

If you are not able to add your user account on your mobile device, please try the following:

• Ensure your "Site Name" is correct. If your Leading2Lean URL is "l2l.leading2lean.com," enter "l2l" in the "Site Name" field.

• In some circumstances, the username and password are case sensitive. Make sure you have entered them correctly.

• If you have previously successfully logged in and are having issues, you can unregister your device from Dispatch by visiting your User Setting page, Click on a Device, and click "Unregister."

Not Receiving Notifications on Mobile App

• Swipe down to refresh. This will pull any new notifications from Dispatch onto your device.

• Make sure your notifications are enabled for your Dispatch user account as directed above. Click on your name in the top-right corner of the Dispatch screen, and make sure the "Enable Notifications for Mobile Devices" option is enabled.

• Make sure you have configured a notification using the Setup > Notifications Management tool as directed above.

• If you have recently changed your dispatch password, make sure to change it in the L2L Mobile app as well.

• Receiving notifications on devices but not from L2L App

  • Notification alerts are suppressed when you are in the L2L Mobile app. If you aren't receiving notification alerts on your lock screen or when you are using a different app, try the following:

    1. Check the notification settings for the L2L Mobile app on your mobile device. On iOS, go to Settings > L2L Mobile > Notifications, and make sure notifications are enabled. On Android, go to Settings > Notifications > L2L Mobile, and make sure notifications are not blocked.

Not all notifications show up in my notification drawer.

We are using notification delivery services provided by Apple and Google. While each service differs, there are some common rules. First of all, notifications are only stored for a short period of time. So, if your device is turned off or not connected to the Internet, the notification may get discarded. Also, if multiple notifications are sent in a short period of time, the first notifications will likely get discarded. When your mobile device receives a new notification, we recommend refreshing the Notifications list in the app by swiping down to pull all notifications from your L2L server

I'm getting an error: Registration Error! invalid parameters - device information is in use

This means that someone else logged in to the L2L Mobile app from the device. To fix this problem, have all others remove their login from the device, and try logging on again. If there are no users listed on the device, contact L2L support and we can manually remove the other user.

I'm getting an error: Registration Error! Failed to register device - contact support

This is our default error. Here are a few reasons you may be getting this error:

• You are trying to log on to 2 different Leading2Lean Dispatch servers for different companies. For security reasons, you can only log on to Dispatch servers for one company.

• Some other authentication error. Contact Leading2Lean support to troubleshoot.

Additional Troubleshooting Steps

• Ensure your device OS and the L2L Mobile App are both up to date. This ensures you have the latest version with all the bug fixes available.

  • iOS go to Settings> General> Software updates.

  • Android go to Settings> About> System updates.

• Try uninstalling and reinstalling the L2L Mobile App.

• Swipe down in the Notifications tab of the app to refresh the list.

• If using the mobile app, confirm your device appears under User Settings

  • Go to User Settings> My Devices.

  • If the device is not registered this can be fixed by:

    • 1. Log in to leading2lean.com and go to User Setup Page.

    • 2. Click on the device not receiving notifications in the "Registered Devices" section.

    • 3. Click "Unregister" at the bottom of page and confirm.

    • 4. Open L2L Mobile App, go to Settings and then select the account for the dispatch site you are logged into in step 1.

    • 5. Remove the account from the L2L Mobile App. On iOS> select "Delete Account", then "Confirm". On Android> select the "Menu" dots, then select "Remove Account"

    • 6. Reconfigure the account.

• If you are not receiving notifications at all, consider using email or Microsoft Teams notifications as an alternative while troubleshooting.

For further reference, see the L2L Mobile Application and Notifications help articles.