📕 Setup - Dispatch Questions

Dispatch Questions can be used to require users to answer specific question when event is initiated or before closed. Dispatch Questions can be associated to events based on area, line, machine/s and dispatch types. Dispatch Questions require answers before proceeding. Dispatch Questions can be added to gather specific detailed information for short periods to assist in root cause analysis activities. They can also be used to verify that procedures are being followed during events.

• Go to the Setup Menu and click ‘Dispatch Questions’
• Select ‘Add New’ located in the upper right corner on the “Dispatch Questions” bar
• Select ‘Ask On Open’ (event initiated) or ‘Ask On Close’ (before event can be closed), Ask on Complete (before event can be completed), or 'Ask on Dispatch' (resource dispatched)
• Enter Question
• Ask On Open Examples: What lot is being run? Was there a recent changeover Yes or No? What model is running? Can this job be scheduled Yes or No? Has material or product been quarantined Yes or No? Were there any symptoms prior to failure explain? Etc…
• Ask On Dispatch Examples: "The job that you are dispatching yourself to is in an area that no equipment can be modified or parts changed that are not like in kind" Do you acknowledge?
• Ask On Close Example: Did you follow lockout tag-out procedure? Was weld heat adjusted Yes or No? How much?
• Ask On Complete: Sometimes the person that completes the Dispatch is not the same person that closes the Dispatch. In that case, you may require your resource to answer questions on complete, and a supervisor to answer questions on close.
• Answer:
  • Leave blank if answer requires text
  • Enter text if multiple choice answers are desired (e.g. Yes, No)
  • Use down arrow on right side of box to add additional choices for multiple choice answers
• Select applicable Area, Line, Machine, Dispatch Type etc. that questions will be asked on
• Note: When Area(s), Line(s), Machine(s), Technology(s), etc. are selected it will apply code to machines based on selections. 
• Click ‘Save’