11.14.25 User Clock In API Changes & New Usertime Update API

API - User Clock in by External ID

We were seeing some check in issues caused by automated API check-in/check-out calls happening at the same time as the check-in process in the UI. This conflict could occur when operators acknowledged skills.

To resolve this, we’ve separated skill acknowledgment from the full check-in process. Now, when an operator needs to acknowledge a skill, they’ll simply enter their username and password—without being forced to check in again if they’re already checked into the line.

This update removes the timing conflicts between UI and API check-ins and should provide a smoother, more reliable experience for your operators.

API - usertime/update/id

We've added a new API that allows you to modify existing usertime entries directly. You'll find it in our API documentation.