11.14.25 User Clock In API Changes & New Usertime Update API
API - User Clock in by External ID
We were seeing some check in issues caused by automated API check-in/check-out calls happening at the same time as the check-in process in the UI. This conflict could occur when operators acknowledged skills.
To resolve this, we’ve separated skill acknowledgment from the full check-in process. Now, when an operator needs to acknowledge a skill, they’ll simply enter their username and password—without being forced to check in again if they’re already checked into the line.
This update removes the timing conflicts between UI and API check-ins and should provide a smoother, more reliable experience for your operators.
API - usertime/update/id
We've added a new API that allows you to modify existing usertime entries directly. You'll find it in our API documentation.
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