Mobile Application - iPhone/Android

Base functionality:

Dispatch List filter populated by default through user settings (either user's lines or filters)
Individual Dispatch view at any time is more of a wizard - a dispatch goes through a process and should look different at each step (creating, working on, auditing)
Dispatch list should "grey out" or "de emphasize" dispatches that already have technicians on them until they breach their critical time threshold. Even larger de-emphasis for "completed" dispatches.

The "working on" view should cater to note-taking and should be note-focused. This process should be as easy as possible
Working on view should essentially be three buttons - "take a note", "root cause (actions/components)
Logging a dispatch should be a quick process - user's view should default to a list of machines based on "line" in user settings
Machines that you're trying to choose should be organized on the view. Think tiles instead of drop-downs.
A search box should still sit atop this tiled list
Clicking a machine tile should not cause the user to leave the view - this should expand the tile to allow user to specify additional info to begin dispatch