How many dispatches?

Comments

4 comments

  • Bob Argyle

    Dave,

    Most customers including Energizer have migrated to having operators input their own dispatches & WOs from the floor via the Operator Portal. Its much more efficient and frees up dispatchers to help with other things. We can walk you through the Operator Portal if needed. As you've mentioned there are more proactive activities (pulling reports, reviewing data, delivering and issuing parts, etc.) dispatchers can help with if their not tied down 100% of their time.

    -Bob

    Originally answered Apr 22, 2015 at 10:11 pm

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  • Pamela Butler

    We have 1 dispatcher on shift at a time & average about 200 'Code Red'(production machine down)calls per day(24hrs) That does not include workorders & PM's etc.

    Originally answered Apr 21, 2015 at 11:00 am

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  • Bob Argyle

    Dave,

    Most of the sites technicians are closing out their own dispatches from the floor which helps lessen the load for the dispatchers. They also dispatch themselves to planned job like PMs and WOs (even code reds). We're also seeing more and more sites where supervisors and technicians are using tablets. Besides lessening the load on the dispatchers mobile devices provide additional benefits such as improved response times, data reliability, resource accountability, access to data & docs for troubleshooting, etc..

    -Bob

    Originally answered Apr 21, 2015 at 12:53 pm

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  • Ginnow, David

    It varies greatly by area in our facility but in the area I'm responsible for, our technicians input some of their own dispatches, assign themselves most of the time and almost always close out their own dispatches - which ensures the resolution information is thorough and accurate. Unfortunately, this is creating some concern for the dispatchers who are fearing their jobs are at stake. I take every opportunity to demonstrate pulling up machine history with my technicians anytime they have questions as to what was done. This builds their buy-in in using the system.
    When we first started - about 13 months ago, we tried to force all dispatches to be called in through the team leaders. As it turns out, that doesn't work well because all too often, the machine operators who need the quick response can't immediately find their team leader, leaving their machines down longer than needed which frustrates them. More and more I'm leaning towards allowing machine operators to input their own dispatches from computers that already reside at/near their machines. Thoughts on this?

    Originally answered Apr 21, 2015 at 1:19 pm

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