We don't track break time at all, though I want to start because we're finding that the trades people are just staying logged into dispatches after they've finished the job so they don't get disturbed while they're on their break - which of course is exaggerating how long dispatches are taking.
I want to start implementing break-time tracking but not sure how best to do this - curious how others do this and what problems you face. We want to show the resource on break, not change the dispatch status or type to 'on break' because we may have multiple resources on a job and one may continue working while the other is on break. It's also going to be helpful for management to see/know when someone is on break so we're not wondering where they are when they're not at the machine they should be at. Any insight/suggestions will be much appreciated.
Here's my pipe-dream... It would be cool if the dispatchers could just click on a resources name on the main Dispatch Screen and select "12-min Break" or "30-min (meal) break" (customizable of course). While they're 'On Break', the main dispatch screen should show (break) in place of their running time in minutes. It should be just like hitting pause on your movie. After 10 min (or 30 min) the system should automatically switch the person back to the job they were just on. Individual resources should be able to do this themselves.
Originally submitted Apr 17, 2015 at 10:55 am
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