We don't currently use the 'Reason' field but I'm considering it - looking for input from anyone who is using it. I'm interested in using it to speed-up data entry, have less typos and more consistency in terminology. For instance, I have people using 1/2 dozen different descriptions for the same thing. I'm hoping to make a 'Reason' for common, recurring problems so that people can select it off a list and avoid all the different terminology. This will then help me with reporting to know how much time we're really spending addressing a specific problem.
Does this sound like a good plan or is there a better way to do this?
Originally submitted Apr 21, 2015 at 5:40 pm
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