When a technician is working on a Code Red and has made a temporary fix just to get a machine back up and running (and they may or may not have input an Action/Comp) but they know it still needs attention, I ask them to check off that the dispatch is 'Complete', but not closed - changing the Status to "Machine Up". I prefer this method because it stops the clock, indicates how long the machine has been back up running, and it makes my downtime reports more accurate. However, the dispatchers don't like this method as much because it clutters up their screen and at first glance, it still appears as a Code Red and they don't know what's going on with it especially when they sit like this for hours. Just wondering how other facilities handle this.
Originally submitted Apr 22, 2015 at 11:35 am
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