Culture & Change

Comments

4 comments

  • Lori

    Before we started dispatching, we provided a lot of communication about what we was coming and why it was being done. As with other plants, we were faced with less maintenance resources with the same amount of equipment running. Dispatch Maintenance has been a great tool at our plant as it has helped point out repetitive machine, or component, failures which has enabled us to get the resources necessary to put permanent fixes in place. It's hard to argue with data. Change is not always easy, and this was no exception, but once the operators and mechanics saw some benefits to themselves it became easier. The mechanics like the fact that they are only dealing with 1 call at a time and the operators like the fact that once they put the call into dispatch they don't have to do anything else, such as wonder if the mechanic heard them page. The Dispatch Module is a TOOL...the more you put into it, the more you will get out of it.

    Originally answered Jun 15, 2011 at 11:25 am

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  • Pamela Butler

    We limit the dispatch types that are available to production when calling a machine down. We also set the critical dispatch type to limit 1 call per machine per 'critical type'. Try making both dispatch types 'critical' so it will only allow 1 call per machinie. Once people get it into there heads that it wont work they quit trying & you can remove the setting & function as usual(or leave it). Ours also gives a popup message 'machine is already down on a critical dispatch type. Contact dispatch for more information' when they try to enter it a 2nd time, just in case there is an discrepency.

    Originally answered May 17, 2011 at 3:09 pm

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  • JSaunders

    Ops are entering more than one dispatch for same equipment. Wording a little differently or entering one red and one yellow. Wasting alot of resource time.

    Originally answered May 16, 2011 at 9:54 am

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  • cannonsl
    1. We informed mechanics and operators of the upcoming changes. Both groups had resistance to the system, but due to dwindling mechanical support, we were faced with change. Both groups see the benefits of the system and how to work together. We have put more pm's in place to put permanent fixes to some of the problems, operators are having to fix some problems, but the system is working. 2. The challenges were with operator now having to work, problem solve, and our maintenance support being dispatch into different areas, and learning new equipment. We used our experienced maintenance to teach in their areas, and even maintenance teaching operators task to make their equipment run. 3. We are now operating with less maintenance and getting the jobs completed, maintenance likes the fact they can call for electrical or mechanical help and it is there, and the operators are becoming more familiar with their equipment. We still are working with operators rearranging to unfamiliar jobs, but in time that will be better.

    Originally answered May 28, 2011 at 3:39 pm

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