Dispatch for IT Helpdesk/Support

Has anyone started to use L2L dispatch in conjunction with an IT department helpdesk function?  We are considering trying to develop dispatch types for IT code red/yellows and planned work orders for IT issues.  Right now we are using L2L well for operations and maintenance, but on the IT front, we are using a free software, but everything is put in as a ticket and assigned a severity level.  I am thinking that I can take a similar reactive vs. planned approach with that type of work to promote better planning and execution.  I am hoping someone else has tried to do this so we could gauge some ideas before we go about creating on our own....thanks, Rob


Please sign in to leave a comment.