Dispatch for IT Helpdesk/Support

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2 comments

  • Halterman, Brad

    I've considered it  for 'standard work' items on the infrastructure side and setting up schedules for classified area Audits and Patching.  Our IT shop has a pretty comprehensive ServiceDesk system, so its hard to break thru that since its corp. governed. However, there's nothing currently in place to remind them to go audit their switchrooms, ups', etc.  Where that system falls down, is "PM-Type' stuff ...its only viable for folks to report when somethings broken.  So I have a small amount of traction there.

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  • Rob Green

    Thanks Brad, appreciate it....We also have a helpdesk system, but it also falls down a bit when it comes to PM or planned type work requests vs. the "broken" issues.  have a hard time tracking or visibly seeing late, overdues, etc.    

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