Sound Alerts

One of the really great things about L2L is the ability to have alerts sound when you wish to be made aware of an event. 

While this is a great feature all the way around, in this article, we are going to discuss troubleshooting Sound Alerts in the Spares Module in particular. As with so many facets of the wonderful world of software, features and functionality are potentially affected by the browser you use to access the Internet. 

We occasionally hear from customers that their Spares Sound Alerts are either not working as they expected or are working just fine and then not at all. Intermittent performance can be almost as frustrating as never hearing the Sounds at all. 

While this behavior is driven by the browser, and all browsers do this, there are some things you can do to minimize the problem and make the Sound Alerts transmit more consistently: 

• Make it a habit to completely log out of L2L on a regular basis, if not daily. 
  • This means consciously using the 'Logout' functionality available in the flyout immediately adjacent to your user avatar. Don't just X out of your L2L session or close the window. 
    • This is a best practice across all software platforms and devices. Logging out ensures better housekeeping and greater security. 
• Completely Power Down your devices (laptop, PC, desktop, monitor, phone, tablet)
  •  Just closing will not mitigate browser issues. 
    • This should also be done on a regular basis, once a week at minimum. 
    • In addition to being a good housekeeping measure (literally and figuratively), this allows your operating system software to perform updates.  
• Download, install, and run the latest version of software available for both your operating system and browsers, again across all devices. 
• While most organization firewalls prevent pop-up ads, it's still a good idea to make sure you have pop-up blockers enabled on your browsers.  

Here's how to get around the inherent design of all browsers to perpetuate sounds when in the Spares Module: 

• When you load the spares queue, MAKE SURE YOU ACTUALLY CLICK ON THE PAGE. 
  • Then do the spares request 
• Conversely, if you load the spares queue, and you DO NOT CLICK ON THE PAGE, then open a different tab and request a spare within a Dispatch, the sound alert notification will not work the majority of the time.