📕Problem Solving Settings

Email Notification Settings: These notifications use a True, False dropdown to enable emails for significant events.

• Send a notification to the new owner of a Significant Event when routing rules are used. (True or False)
• Notify the owner if a Significant Event is canceled (True or False)
• Notify the owner if a Significant Event is completed (True or False)

Significant Event Settings:

• Launch a Significant Event when a Dispatch duration crosses the significant downtime threshold for the following Dispatch Types: Select from a dropdown of Dispatch Types.
• Allow Significant Event follow-ups to a Dispatch (True or False). **Note: This is required True in order for the system to automatically create a Significant Event. **

Problem Solving Security Settings:

• Manager: Can manage settings and categories.
• Administrator: Can manage settings and categories as well as permissions.