Operator Fixes & Notifications

An Operator fix is an open and closed Dispatch; therefore, no notifications are sent. The intention behind Operator Fix Dispatches is to give Production Associates a way to account for Micro Stoppages. These Micro Stoppage events are addressed by Operators on the line and are not tied to support groups who are responsible for the issue. 

The Operator Fix will show the Time Completed as the time the Operator Fix screen was accessed, so that when a Duration is entered, it will calculate the Time Reported based on the Time Completed less the Duration.

Larger events requiring Resources in addition to Operators should be captured with non-Operator Fix Dispatches. Events that require notifications and escalation should be designated under Dispatch Types other than Operator Fix.

A good rule of thumb is to not configure Operator Fix Dispatch Types as Code RED, signifying equipment downtime. Code Red should generally not be used as the default for Operator Fixes.