In this section, you can view at the line level, the name of persons associated to the line, the User Role associated to the person and the skill, the skill itself, and the skill level of the persons associated to the line or a role-based skill. Also to note here is if they have any training needed to be completed.
- User Skill Matrix can also be accessed from the operator portal line-level view. (See below)
Note: To go back to the operator portal from the User Skill screen if that is the way you accessed the matrix, you must click on the link icon and then the operator portal will appear to select. (see below)
Remember you can use filters to find what you're looking for in the user skill requirement matrix.
Note: If a user has been Inactivated, their User Skills associated with their User Role will show as Not Applicable on the User Skills Requirement Matrix. This is because all of the associated Skills are now Inactive. The system doesn't know which Skills the User should now be associated with upon being Reactivated. To fix this, you'll need to go to the User Skills screen, filter to Inactive or All, and search for that user. You can then Activate the required Skills for that Users' Role.