We are often asked, "What is the difference between Assigning a Resource and Dispatching a Resource?" Great question!
Assigning a Resource to a Dispatch or an upcoming Scheduled Event can be thought of as a placeholder. Assigning a Resource generally takes place ahead of when the Dispatch work will be performed and is useful for planning purposes.
When a Resource is Dispatched to a Dispatch, that person is going to physically perform the task captured in the Dispatch, whether that Dispatch originated from a Scheduled Event, Work Order, or from creating a new Dispatch.
You may have one or several people Assigned as Resources at various points in your process. The Assigned Resource(s) may change numerous times.ned
Note: if the work to be performed under a Dispatch requires only one associate or technician, you may still have multiple people 'Assigned' at any given time as no work has yet been performed.
Multiple Assigned Resources will NOT impact time assessed to the Dispatch.
This is a primary distinction between Assigned Resources and Dispatched Resources. Each active Dispatched Resource accrues time which is assessed to the Dispatch.