We have had this question many times. You have Technicians who are on site and working. You saw them yourself. But when you try to Dispatch them, he or she does not pull up in your list of Resources Available to Dispatch. Hmm. What's going on? No worries, this is an easy one!
Ask the Technician(s) to check their Home page and see if they are set to AVAILABLE or UNAVAILABLE. Even if they are working, they may have accidentally set themselves to UNAVAILABLE (to Dispatch). If you are an Administrator in L2L, you can check this yourself.
Available vs. Unavailable
If you are an Administrator in L2L, you can also look at multiple Resources at the same time to see who is Available and Unavailable to Dispatch, as well as who has himself/herself set to Available or Unavailable (perhaps unknowingly).
From CloudDISPATCH, select the Area you wish to view, or just click ALL.
Hover over More on the right hand side of the dark gray toolbar and click the Resources link. This will take you to the View Resources page.
In VIEW (mode) within the View Resources pop up page, you can see the current availability status of all Resources in your facility. Note that all Resources who are available to be Dispatched have a green bar next to their name.
If you change from VIEW to EDIT, you can now change the availability status display. This is helpful when you know a Resource is on site, but has not yet logged into L2L. Perhaps they were in a meeting or attending training and have not updated their availability status.
So the next time you have this situation, be sure to check these places first before you add someone's photo to the back of a milk carton.