As anyone who works with or visits the Internet knows, routine Server Maintenance happens.
As exceptional as we are, and thank you very much for saying so, L2L is no exception to that rule. Although we are most often able to perform updates that are transparent to our L2L friends, we periodically have to actually take down L2L Servers for maintenance. Most of the time, you don't even know this is taking place. You are not interrupted and can continue to work away while we quietly go about our business in the background.
On those occasions when taking down servers is required, we work with L2L Site Champions to schedule times that will result in the least disruption. Our developers are always happy to schedule nights, weekends, holidays, etc. to minimize discomfort.
When Server Maintenance has to be conducted during "business hours", we are especially cognizant of the needs of our customers, many of whom have active operations 24/7/365. We put out broadcast banner messages as part of our efforts to keep everyone informed.
If L2L Server Maintenance takes place while you are not actively involved in an ongoing L2L session, you may still encounter this message: "L2L Server Maintenance" or "This server is undergoing maintenance and will be back shortly" even after the Server Maintenance is concluded.
This is most often caused by one of two things:
1. The user was logged in during the Server Maintenance, even if he or she was not actively working at the moment the Maintenance began.
2. Your browser is caching the Server Maintenance message in the L2L URL. This is especially common if you are using a bookmarked page to access L2L.
The good news is that this is easy to resolve. You can completely log out of your session, shut down and restart your computer, and try initiating a new L2L session.
If you still see this error message, rather than using your bookmarked page, you can manually type in the L2L URL for your company, access Leading2Lean, and not be impacted further.
For example, manually enter https://MyCompanyName.Leading2Lean.com and voila! Good to go! You will only have to do this once, then save your new bookmarked page. (Don't try to click on that link as I just made it up.)
As always, if you have any questions, please reach out to us at Support@Leading2Lean.com