What is the best way for me to contact the Leading2Lean Support Team?
If you have questions or something doesn't seem to be working the way you expect, feel free to email us directly at Support@Leading2Lean.com We try to respond as quickly as possible, generally within 24 hours.
If you have a quick question, we have a live Chat site available. You can access our Live Chat site by first visiting support.leading2lean.com
If you have an active L2L user account, you can also create an account on our support website. Use your Leading2Lean Username rather than your company network credentials. You will have to create a unique password as you cannot use your L2L login password.
In the lower right hand corner of the page, you will see a "Chat with us" link. This will connect you with Support Personnel available to Chat with you and answer questions.
If all Support Team members are assisting other L2L clients, you can leave a message and we will respond to you as quickly as possible. Again, generally within 24 hours. Leaving a message will automatically create a Support ticket, so your inquiry is viewed by the whole Support Team.
We also have an entire section dedicated to Frequently asked Questions: Find answers to frequent questions in our help center
We have a toll free Support Line available 24 hours a day, 7 days a week: 877.225.5201
Oftentimes, customers directly email the L2L person they deal with the most frequently. While we would never want to discourage this practice, it is important to keep a few things in mind. When customers email us directly, other Support Team members are not able to respond or help in any way because they are not aware of the email. Many Support Team members travel frequently, so responses to direct email questions are often delayed unnecessarily.
Never hesitate to contact us with any questions, requests, and of course, just to say "Hello!"