Get instant access to critical line status and Dispatch information, enabling faster decision-making and improved productivity right when you log in.

Setup

1. If creating new roles;
   1. Setup Menu > User Setup > User Roles.
   2. Click Add New in the upper right grey toolbar.
   3. Give the Role a Code & Description.
   4. You can add Notification Groups to the Role.
   5. Select Users with this Role. 
2. If updating existing roles; navigate to Setup> User Roles. Select the Home Page Widgets you want that role to see on their homepage. This can vary as Supervisors will want to see something different than an Operator or Mechanic! Note: At least one widget is required or you won't see anything!

Overview: 

Lines Widget

Now you will have the opportunity to select a line or lines you wish to oversee by using the Filter in the corner. 

Once you have selected your lines you will see an overview of the line's Status, Product running, Summary of Standard Work, and the option to create a Quick Dispatch or a Quick Fix.

The hyperlink for the Line will take you to either the Operator Console or Operator Portal. If the order-based line setting is enabled and there is an order running, the line will link to the Operator Console. If the order is not running, the line will link to the Operator Portal.

Quick Dispatch - allows a user to rapidly input a Dispatch for help for the most-selected Dispatch Types. This Dispatch will not be created as already completed and closed in the background like the Quick Fix; it will appear in the Dispatch Portal or classic Dispatch List view for resources to respond to. 

Quick Fix -

The Quick Fix Button is where the operator enters a fix that they completed. To simplify entry, the duration defaults to 10 minutes, but can be changed either by selecting a different button, use of the + / - buttons, or through typing.

There is also an occurence button that can be used to quickly create multiple of the same fix completed. 

NOTE: When using the Quick Fix button and entering multiples, the time you enter should represent the average time per occurrence. This average time is then applied to each instance of the multiple, and the total downtime or Quick Fix time is calculated by multiplying the time per occurrence by the number of occurrences.

Quick Fixes are created as already completed and closed events in the background of the system.

Standard Work

Clicking into the Standard Work, pulls up a new window where you can see Past Due, Due Today, or Upcoming Standard Work, along with the Last Completed, Next Launch and Next Due Dates. You can also Start the Standard Work from there!

Note: Past Due will show anything past due dating back years. Due Today will show anything due within the shift. Upcoming shows anything that has a future Next Launch Date set. 

Tip: We often get asked can we use standard work without production? Yes, using the RBHP gives you this capability.

Dispatches List

Here you can see a list of Dispatches that are linked to the Technician Portal and the option to switch between your saved filters. 

Audit Summary

Use this article to Setup this use case and use the Widget on the Role based home page.

Changeover Summary

Use this article to Setup this use case and use the Widget on the Role based home page.