Dispatch Module Overview – L2L

L2L's dispatch module is a full maintenance module to help report and identify any given event that needs to be documented and addressed using a Dispatch.

Dispatch Types

The term Dispatch is often used to describe the reporting and identification of any given event that needs to be documented and addressed within the Dispatch Module. Simply put a Dispatch is the creation and documentation of many different workflows within your facility. L2L refers to these workflow events as “Dispatch Types”. Check out more about Dispatch Types here.

Dispatch Settings

Your site may have custom "labels" for what you would like you Dispatch items to be, within the settings, you can customize these labels.

Dispatch Questions

Often times you may have specific items or questions you would like answered with a dispatch. You have the option to create Dispatch Questions and have them required to be answered in order to create and or complete/close a dispatch. Check out more on Dispatch Questions here.

Dispatch Portal

Once you have set up your dispatch types, you can now see all of your dispatches within the Dispatch Portal. Here is a great article on all the features and capabilities the Dispatch Portal offers.

Dispatch Creation

Creation: Using the “Big Green Button" is the simplest way to create a new dispatch. You will find this “Big Green Button” is conveniently located in the same location regardless of the screen you may be on.
When hovering over the + New Dispatch button select the New Dispatch.

Let's review the New Dispatch - Required & Optional Details-

*Area- You will select from the dropdown the applicable area of the plant in which you wish to document and create the dispatch within.
*Line- You will select from the dropdown the applicable line of the plant in which you wish to document and create the dispatch within.
*Machine- You will select from the dropdown the applicable machine of the plant in which you wish to document and create the dispatch within.
*Dispatch Type- You will select from the dropdown the applicable dispatch type you wish to use to properly identify the new event you are creating. Be aware your site location may have many different dispatch types. Each dispatch type is created and unique to manage multiple workflows to ensure notifications and escalations are managed correctly. Additionally, each unique dispatch type has different impacts on production or machine downtime and overall production metrics. You can learn more about dispatch impacts to production in the administrator training or dispatch setup.
*Trade- You will select from the dropdown the applicable trade for the new dispatch that you wish to document and create. Be aware that trade may be defaulted if this is set for your site. This can be changed but a trade is required.

Dispatch Reporting

We also offer multiple reports to view information on your dispatches such as Dispatch Summary, Dispatch Questions or Dispatch History reports.