There are a couple of different ways that you may be able to use the system to track the handoff. You can use the site status feature to create an 'over to production' status type. That can be used when the technician is completed with the work. Another option is to use a follow up dispatch and create a dispatch type for the production group. A more simpler option is to have the technicians complete the dispatch and production close it, when they are satisfied with the repair. Let us know if you have questions, or need assistance with setup.
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