You may notice that you are able to edit a dispatch after it has been created such as changing the Dispatch Type, Area, Line, Trade, Machine, Tooling, Status, Reason, or Product.
When changing the Dispatch Type of an event. This feature is for when a Dispatch was created using the wrong Dispatch type; not for when you worked on the event as one Dispatch and now you want to move it to another. For example, you have a Code Red and have done the necessary Code Red work and there is still some stuff to be done but the machine is back up, so you want to move it to a Code Yellow. In this instance, you should create a follow-up Code Yellow Dispatch, not change the Dispatch Type to a Code Yellow. This will make the entire Dispatch from start to finish a Code Yellow, losing the valuable information about the Code Red Dispatch. Changing from one Dispatch Type to another also does not attach the necessary documentation or dispatch questions.
If you find that employees are changing Dispatch Types and you want to curb that behavior, there is a feature to only allow Administrators the ability to change Dispatch Types. L2L support is happy to enable that feature for you.
NOTE: When you make and save these changes if you have any designated Dispatch Questions, Documents, and/or Attachments that are associated with the new changes you have selected, they will NOT be updated in the original dispatch.
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