Reported Challenge: An operator was trying to enter a maintenance call for his equipment being down (Code Red). L2L would not let him create the Dispatch because the System shows an open critical dispatch. I can not find any open Code Reds for this machine so not sure why we can't enter the dispatch.
Solution: The issue the customer encountered was due to having multiple dispatch types with the setting "only one dispatch allowed per machine one at a time" enabled. *This error will happen as this setting is not just restricted to just Code Red Dispatch Types.
Recommendation: Look through your open Dispatches for the machine to determine any other Dispatch types that may be open and have this setting applied. This will help you quickly troubleshoot this type of issue.
- Allow Only One Dispatch per Machine Open Simultaneously: This setting is used to limit 1 critical Dispatch Type against a machine at any given time. If this option is selected and the machine already has open dispatch of the same type operator will receive "Machine is Already Down for Critical Dispatch Type". This setting essentially marks the Dispatch Type as critical.