A technician will frequently perform some research before fixing a machine. He will look at recent Dispatches and recent Spare requests. He will also look back to the last time a machine had a similar issue to identify what was done to fix the issue. These research activities take time, which we can decrease by suggesting spare parts.
Enter Suggested Parts on L2L's Technician Portal!
The Spares tab within a Dispatch on the Tech screen now has a dropdown for 'Suggested Parts'.
Note: This defaults to closed.
Now, a technician can skip the step of searching for the part they need and click on 'request part' using the hyperlink under the name of the spare.
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