Dispatch Screen

The Dispatch Screen is broken into three main parts:

  1. Header
  2. Dispatch Detail
  3. Dispatch Input 


The Header portion of the Dispatch Screen holds quit a few convenience features as well as quick links that aid the User in navigating the Dispatch site. The features include:

  1. A quick link on the Leading2Lean logo that returns the User to the ‘Main Menu’
  2. Identification of the current logged in User
  3. A Refresh button to update to the latest dispatches on the display
  4. Quick link to the Users Main Menu page
  5. Quick link to the ‘Work Order’ input page
  6. Quick link to the ‘Reports’ page
  7. Back page button
  8. Quick link to L2L Customer ‘Support’ features
  9. Quick link to Logout
  10. Status of the quantity of open dispatches in each area of the site. These are quick link buttons which sort the display to the ‘Area’ you select
  11. Quick link the ‘Request Spares’ page
  12. Dispatch page ‘Filter’
  13. ‘Quick History’ links for time spans within the last 24 hours. See ‘Quick History (Shifts)’ in the ‘Setup’ section of this manual.
  14. Quick link to the ‘View Resource’ This page shows the current status of resources in the system.
  15. Search field that searches for like characters on the ‘Dispatch Screen’
  16. Current Time & Date
  17. Total call open on the ‘Dispatch Screen’
  18. Dispatch screen ‘Refresh’ button and a ‘Disable Refresh’ Screen
  19. ‘Row/Page’ drop-down menu allows the User to select ho many dispatches they wish to be displayed
  20. ‘Reported <’ allows the User to narrow or widen the time frame to view from when Dispatches were launched
  21. ‘Visual Downtime Indicators’ is a customizable color code table that is visible on the Dispatch screen when Dispatches reach critical downtime thresholds.

Dispatch Details

The Dispatch Detail portion of the Dispatch Screen shows, in real-time, the current status and information of open events.

The features of the Dispatch detail portion of this screen are:

  1. Quick link to the ‘Dispatch Edit’
  2. Visual indication of Resources currently and historically either dispatched or assigned to the event.
    1. The Resource name in Bold lettering with minutes in parenthesis indicates the resources is currently dispatch to that even and indicates the amount of time they have been dispatched to that event.
      1. Example: John Smith (13m)*
    2. A Resource name in standard format with a number to the right of the name indicates that this Resources has in the past been ‘dispatched’ to the event and indicates the minutes they spent on the call. Should the Resource return to the call, the time will show on separate lines.
      1. Example: John Smith 13

John Smith 21

  1. The Resource name in Italics font with no time next to the name indicates the Resource has been ‘Assigned’
    1. Example: John Smith
  2. ‘Status’ shows the current state of work the event is in and the amount of time it has been in that Status. Customizable Status’s can be added in the ‘Setup’ menu. There are four (4) System Status’s that are unchangeable in regards to time impact. These are:
    1. Machine Up
    2. Idle
  • Work in Progress
  1. New
  2. The Line column indicates the Line to which the dispatch belongs, but additionally provides a quick link to the ‘Line History’.
  3. The Machine column indicates the Machine to which the dispatch belongs, but additionally provides a quick link to the ‘Machine History’.
  4. Time Down/Reported indicates the Date and Time the Dispatch was entered and therefore when the event began.
  5. Indicates the date and Time the Dispatch was closed and the event was over or the machine was back up and running.
  6. Indicates the total time the event took from start to complete or has currently been open.
  7. The response time is calculated by the time taken to assign a Resource to the Dispatch.
  8. The ‘Dispatch Type’ are customizable fields found in the ‘Setup” menu’. These define the type of event for the Dispatch call.
  9. This column is usually used for ‘Value Stream’ type, but is customizable as seen above.
  10. This column shows the ‘Dispatch’ Due date if set on the ‘Dispatch Edit’
  11. The Comments field can hold several features and pieces of information. See below for example.

Dispatch Input

Resources and Dispatchers mainly use the Dispatch Input section of the Main Dispatch screen. Standard ‘Users’ do not have access to the Dispatch Input screen. The Dispatch Input incorporates the sites hierarchy to help the person select that appropriate Area, Line and Machine (also Tooling if used).

When creating a Dispatch:

  1. Select the ‘Area’ associated with the event. The system hierarchy will filter the Lines for that Area.
  2. Select the ‘Line’ associated with the event. The system hierarchy will filter the Machines for that Line.
  3. Select the ‘Machine’ associated with the event.
  4. If used, the system hierarchy will select the ‘Tooling’ associated with that machine. Not all sites us the tooling option, so you may not see it on the input screen.
  5. Write a description of the event.
  6. If desired, select a ‘Trade’ requested to remedy the Dispatch event.
  7. Choose a ‘Dispatch Type’. Default Dispatch Types can be set in the ‘Area’ set-up.
  8. Select an available Resource from the drop-down menu. If you select your ‘Resource’ here, the Resource will be automatically Dispatched to the event when created.
  9. Dispatchers and Administrators can adjust the time and date of the event.
  10. Select ‘Create Dispatch’. This will place the event on the Main Dispatch screen.
  11. Should you need, select ‘Clear’ to remove all inputs. This can only be done prior to ‘Create Dispatch’
Was this article helpful?
1 out of 2 found this helpful
Have more questions? Submit a request


Please sign in to leave a comment.