Technician Portal: Filter Menu, View Options, and Saving Filters

You will be able to individually configure and save Filters for your Dispatch view preferences. This means Technicians won't have to return to their Home Page to know what Dispatch to work on next. If you need Area level visibility, you can configure and save filters accordingly.

Filter Options:

• Unassigned Dispatches
• My Dispatches 
  • Note: all of the above will be sortable by Dispatch Number  
• All Dispatch Statuses: New, Machine Up, Idle, Waiting Parts, Unique to Site Statuses.
• Dispatch Impact: Down, Impacting, Planned Work, No Impact (Set in the Dispatch Type).
• Time Frame: Reported within last 15, 30, 45, 60 minutes. Last 2, 8, 12, 24 hours. Due Today, Due Tomorrow, Due within 5 days (including today).
• System Status: Open(Excludes Completed & Closed), Completed (Excludes Closed), Open & Completed (Excludes Closed), Closed within 30 Days

View Options:

The Scheduled Date can be helpful to know when you are supposed to work on the asset. The Scheduled Dates are typically set for Work Orders & Event Schedules (PMs).